Shipping policy

Effective Date: July 2026

Welcome to HairBoutique.store. We are delighted to offer stylish, carefully selected hair accessories to customers around the world. Our goal is to make every order arrive safely, efficiently, and with complete transparency.

This Shipping Policy explains how we process orders, estimated delivery times, shipping methods, tracking, customs information, lost parcels, and other shipping-related matters. By placing an order through HairBoutique.store, you agree to the terms outlined below.

Our Shipping Commitment

At HairBoutique.store, we believe online shopping should be simple, reliable, and worry-free.

Every order is prepared with care and packaged securely to help protect your products during transit.

We are committed to providing:

  • Worldwide shipping
  • Secure packaging
  • Reliable tracking
  • Responsive customer support
  • Transparent communication

Our team continuously works with trusted logistics partners to improve delivery efficiency while maintaining affordable shipping for our customers.

Shipping Destinations

HairBoutique.store proudly offers worldwide shipping.

We currently deliver to most countries and regions where shipping services are available.

If shipping restrictions apply to your location due to local regulations or carrier limitations, we will notify you as soon as possible and arrange an appropriate solution.

Free Worldwide Shipping

We proudly offer Free Worldwide Shipping on all eligible orders.

There are no hidden shipping fees for standard delivery.

Occasionally, promotional campaigns or premium shipping options may have separate conditions, which will always be clearly displayed during checkout.

Order Processing Time

Once your order has been successfully placed, our fulfilment team begins preparing it for shipment.

Typical processing includes:

  • Order verification
  • Payment confirmation
  • Inventory allocation
  • Quality inspection
  • Protective packaging
  • Carrier handover

Orders are generally processed within 1–3 business days.

During peak shopping seasons, holidays, or promotional events, processing may require additional time.

Orders are not processed on weekends or public holidays.

Estimated Delivery Time

HairBoutique.store aims to deliver orders as quickly as possible while maintaining product quality and shipping reliability.

Our standard estimated delivery time is:

7–10 business days

Please note that delivery estimates begin after your order has been processed and dispatched.

Actual delivery times may vary depending on:

  • Destination country
  • Local courier operations
  • Customs clearance
  • Weather conditions
  • Transportation disruptions
  • National holidays
  • Remote delivery locations

Although we strive to meet all estimated delivery windows, shipping times cannot be guaranteed.

Shipping Confirmation

Once your order has been shipped, you will receive a shipping confirmation email.

This email typically includes:

  • Shipping confirmation
  • Tracking number
  • Carrier information
  • Tracking link (when available)

Please allow a short period for tracking information to become active after shipment.

Order Tracking

Most shipments include tracking services.

Customers can monitor shipment progress using the tracking number provided in the shipping confirmation email.

Tracking updates depend on the carrier and local postal services.

Occasionally, tracking information may temporarily stop updating while the package is:

  • In international transit
  • Under customs inspection
  • Waiting for transfer between logistics facilities

This does not necessarily indicate that the shipment has been lost.

Multiple Package Shipments

For logistical reasons, items ordered together may occasionally be shipped separately.

This may occur when:

  • Products are stored in different fulfilment locations
  • Certain items require additional preparation
  • Inventory availability differs
  • Package size limitations apply

If your order arrives in multiple shipments, you will receive tracking information for each package whenever available.

Shipping Address Accuracy

Customers are responsible for providing complete and accurate shipping information during checkout.

Please carefully verify:

  • Recipient name
  • Street address
  • Apartment or unit number
  • Postal code
  • City
  • Province or state
  • Country
  • Telephone number

HairBoutique.store cannot be held responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

Address Changes

If you need to update your shipping address after placing an order, please contact us immediately.

Address modifications may only be possible before the order enters fulfilment.

Once a package has been shipped, changes may no longer be possible.

Customs, Duties and Taxes

International shipments may be subject to:

  • Customs inspections
  • Import duties
  • Local taxes
  • Government fees

These charges are determined by the destination country's customs authorities.

HairBoutique.store does not control these fees and cannot predict their amount.

Customers are responsible for complying with local import regulations where applicable.

Customs Delays

Customs clearance procedures are managed by local government authorities.

Although most shipments move through customs smoothly, occasional delays may occur.

HairBoutique.store has no authority over customs processing times and cannot expedite customs inspections.

We appreciate your patience should such delays arise.

Delivery Attempts

If a delivery cannot be completed on the first attempt, the shipping carrier may:

  • Attempt another delivery
  • Hold the parcel at a local collection point
  • Leave delivery instructions
  • Contact the recipient directly

Customers are encouraged to monitor tracking information regularly to avoid unnecessary delays.

Failed Deliveries

Orders may be returned to the carrier if delivery cannot be completed because of:

  • Incorrect address
  • Refused delivery
  • Failure to collect the package
  • Repeated unsuccessful delivery attempts

If a shipment is returned to us, additional shipping charges may apply before reshipment.

Lost Packages

If your shipment appears lost or has not arrived within a reasonable period beyond the estimated delivery window, please contact our customer support team.

We will:

  • Investigate with the carrier
  • Review tracking information
  • Confirm shipment status
  • Work toward an appropriate resolution

If the carrier officially confirms the parcel has been lost, we may offer:

  • A replacement shipment
  • A refund
  • Store credit

Depending on the specific circumstances.

Damaged Packages

Every order is carefully packaged before dispatch.

If your parcel arrives visibly damaged, we recommend:

  • Inspecting the contents immediately
  • Taking photographs of the package
  • Photographing any damaged products
  • Contacting our support team promptly

Our team will review the information and provide an appropriate solution as quickly as possible.

Incorrect Products

If you receive the wrong product, please contact us with:

  • Your order number
  • Product photographs
  • Packaging photographs if available

Once verified, we will arrange the appropriate resolution, which may include replacement, refund, or another suitable solution.

Missing Items

If your order appears incomplete, please first verify whether multiple shipments have been issued.

If an item is genuinely missing, contact our support team and provide:

  • Order number
  • Missing product details
  • Photographs of the received package if requested

We will investigate promptly and work toward a fair resolution.

Delivery Delays

While we strive to meet estimated delivery times, delays may occasionally occur because of circumstances beyond our control, including:

  • Severe weather
  • Airline disruptions
  • Customs processing
  • Transportation congestion
  • Natural disasters
  • Labour strikes
  • Public holidays
  • Carrier operational issues
  • Global logistics disruptions

HairBoutique.store appreciates your understanding during such situations.

Refused Shipments

Customers are encouraged to accept deliveries whenever possible.

Refusing a shipment without prior communication may result in:

  • Return shipping charges
  • Delayed refunds
  • Additional handling fees where permitted by law

If special circumstances arise, please contact us before refusing delivery.

Shipping Restrictions

Some products may have shipping limitations depending on local regulations or carrier policies.

If a product cannot legally or practically be shipped to your location, we will notify you promptly and arrange an appropriate solution.

Sustainability

At HairBoutique.store, we value responsible business practices.

Whenever practical, we aim to:

  • Reduce unnecessary packaging
  • Use appropriately sized shipping materials
  • Minimise waste
  • Improve shipping efficiency

These efforts help reduce environmental impact while maintaining product protection during transit.

Shipping Policy Updates

HairBoutique.store may revise this Shipping Policy from time to time to reflect:

  • Operational improvements
  • Shipping partner updates
  • Legal requirements
  • Shopify platform changes
  • Customer service enhancements

The most current version will always be available on our website.

Continued use of HairBoutique.store after updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding shipping, delivery, tracking, or your order, our customer support team is always happy to assist.

HairBoutique.store

Address
1595 Bd du Tricentenaire
Montréal, QC H1B 3A9
Canada

Email
support@HairBoutique.store

Phone
(416) 365-7060

We are committed to providing timely, friendly, and professional support throughout your shopping journey. Whether you need assistance before placing an order, during shipment, or after delivery, HairBoutique.store is dedicated to ensuring a smooth and enjoyable experience from checkout to your doorstep.