Refund policy

Effective Date: July 2026

Welcome to HairBoutique.store. We sincerely appreciate your trust in choosing us for your hair accessories and everyday beauty essentials. We are committed to providing high-quality products and a shopping experience that is transparent, secure, and customer-focused.

This Return & Refund Policy explains how returns, exchanges, refunds, damaged shipments, cancellations, and other related matters are handled when you shop with HairBoutique.store. By placing an order through our website, you agree to the terms described below.

Our Commitment

At HairBoutique.store, we believe that beautiful accessories should be accompanied by exceptional customer care. Every product is carefully selected and inspected before shipment to ensure it meets our quality expectations.

If your shopping experience does not meet your expectations, our support team will work diligently to find a fair and reasonable solution.

Our goal is simple:

Fair policies
Honest communication
Fast assistance
Customer satisfaction
30-Day Return Policy

We proudly offer a 30-day return policy.

You may request a return within 30 calendar days from the date your order is successfully delivered.

If more than 30 days have passed since delivery, unfortunately we may no longer be able to accept the return or issue a refund unless required by applicable consumer protection laws.

Eligibility for Returns

To qualify for a return, the item should meet the following conditions whenever reasonably possible:

Unused or only minimally handled
In its original condition
Free from intentional damage
Returned with original packaging whenever available
Includes any accessories received with the product

We understand that packaging may occasionally be opened for inspection. Opening the package alone does not automatically make a product ineligible for return.

Products Eligible for Return

Most products sold by HairBoutique.store can be returned, including:

Hair scrunchies
Hair ties
Hair bands
Ponytail holders
Hair accessories
Fashion hair pieces
Gift items
Seasonal collections

Provided they satisfy our return requirements.

Non-Returnable Items

Certain items cannot be returned due to hygiene, safety, or product integrity reasons.

These may include:

Personal care products that have been heavily used
Products showing significant wear
Items intentionally damaged after delivery
Products altered by the customer
Clearance items marked as Final Sale
Gift cards
Downloadable digital products
Promotional giveaways

Where local law provides additional rights, those rights will always apply.

Free Returns

We proudly provide free returns for eligible orders.

If your return request is approved, we will provide instructions explaining how to complete the return process.

Please do not send products back without first contacting our customer support team.

Unauthorised returns may experience processing delays.

Damaged or Defective Products

Although every order is inspected before shipment, damage may occasionally occur during transportation.

If your order arrives:

Damaged
Broken
Defective
Incorrect
Missing components

Please contact us as soon as possible.

To help us resolve the issue quickly, please include:

Your order number
A brief description
Clear photographs of the item
Photographs of the shipping package if applicable

Our team will carefully review the information and determine the most appropriate solution.

Possible resolutions include:

Replacement
Full refund
Partial refund
Store credit
Alternative product
Incorrect Items

If you receive a product different from what you ordered, please contact us immediately.

Once verified, we will arrange an appropriate resolution without unnecessary inconvenience.

Lost Packages

If tracking information indicates unusual shipping delays or your parcel appears lost during transit, we encourage you to contact us.

We will investigate the shipment with the shipping carrier.

If the package is officially confirmed as lost, we may provide:

A replacement shipment
A refund
Store credit

Depending on the circumstances.

Refund Approval Process

Every refund request is reviewed individually.

Our customer support team considers:

Delivery information
Product condition
Photographic evidence
Order history
Shipping confirmation
Carrier investigation when applicable

This process helps protect both our customers and our business from fraudulent activity while ensuring legitimate concerns are resolved fairly.

Refund Method

Approved refunds will generally be issued to the original payment method used during checkout.

Depending on your payment provider, processing times may vary.

Most financial institutions complete refunds within several business days, although some payment providers may require additional time.

HairBoutique.store cannot control processing speeds once the refund has been released.

Partial Refunds

In certain situations, a partial refund may be offered instead of a full refund.

Examples include:

Products returned with missing accessories
Items showing signs of excessive use
Products returned in a condition that significantly reduces resale value
Situations where only part of an order is affected

Each situation is reviewed individually.

Exchanges

We currently support exchanges whenever inventory is available.

If you would like a different:

Colour
Style
Size
Variation

Please contact our support team before returning the original product.

If the requested replacement is unavailable, we may instead offer:

A refund
Store credit
An alternative product
Order Cancellation

Orders may usually be cancelled before they enter fulfilment or shipping.

Once an order has been processed or shipped, cancellation may no longer be possible.

If cancellation cannot be completed, the order may instead qualify for return after delivery according to this policy.

Refusing Delivery

Customers are encouraged to accept delivery of their parcels.

Refusing delivery without prior communication may result in additional shipping charges or delays in processing a refund.

If special circumstances arise, please contact us before refusing a shipment.

Return Processing Time

After your returned package has been received and inspected, we will notify you regarding the status of your return.

Approved returns are typically processed promptly.

Processing times may vary during holidays or periods of unusually high order volume.

Promotional Products

If an order included complimentary promotional gifts, those promotional items may also need to be returned if the main purchased products are returned for a full refund.

Failure to return promotional items may affect the final refund amount where permitted by applicable law.

Product Colour Variations

We make every effort to display product colours accurately.

However, slight variations may occur due to:

Monitor settings
Mobile displays
Lighting conditions
Photography
Manufacturing batches

Minor colour differences alone generally do not constitute product defects.

Handmade and Fabric Products

Many hair accessories include fabric materials, soft fibres, elastic components, or handcrafted details.

Minor differences in:

Stitching
Texture
Shape
Elastic tension
Fabric placement

are considered normal characteristics rather than manufacturing defects.

Hygiene Considerations

Hair accessories are personal-use items.

For the safety of all customers, returned products may be inspected carefully before refunds are approved.

Items showing obvious signs of extended personal use may not qualify for resale and therefore may not qualify for a full refund.

Fraud Prevention

To protect our customers and maintain fair business practices, HairBoutique.store reserves the right to decline refund requests involving:

False claims
Repeated abuse of the return policy
Fraudulent payment activity
Deliberate product damage
Excessive return behaviour inconsistent with normal consumer use

These measures help us continue offering fair pricing and quality service to all customers.

Consumer Rights

Nothing within this policy limits or replaces any statutory consumer rights provided under applicable consumer protection laws.

Where local legislation grants additional rights beyond this policy, those legal rights will always prevail.

Policy Updates

HairBoutique.store may update this Return & Refund Policy from time to time to reflect:

Business improvements
Operational changes
Legal requirements
Shopify platform updates
Customer service enhancements

The latest version will always be published on our website.

Continued use of our website following updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions regarding returns or refunds, our customer care team will be happy to assist you.

HairBoutique.store

Address
1595 Bd du Tricentenaire
Montréal, QC H1B 3A9
Canada

Email
support@HairBoutique.store

Phone
(416) 365-7060

We are committed to providing a courteous, responsive, and professional customer experience. Whether you need assistance with a return, exchange, damaged item, refund request, or general enquiry, we will do our best to resolve your concerns promptly and fairly.